The 30-day window at a glance
- Return window
- 30 calendar days from delivery date
- Refund method
- Original payment method within 7 - 10 business days of inspection, or store credit instantly
- Collection
- We arrange collection nationwide at a flat R250 fee, or free if the item is faulty or incorrectly supplied
- Warranty (new airframes)
- 24 months on new airframes, 12 months / 300 cycles on batteries
- Trade-in alternative
- Activated aircraft can be traded in for 60 - 75% of purchase price against a new platform
- Change of mind
- Permitted within 30 days on unflown stock, return freight is for the customer's account
Four steps from request to refund
- 1
Log the request
Email sales@triodrones.co.za or open a Help Center ticket within 30 days of delivery with your order number and serial numbers.
- 2
Get a collection note
We reply within one business day with a reference number and courier collection note, or a drop-off address.
- 3
Inspection
We inspect the unit within two business days against the original serials, seals and accessory list.
- 4
Refund or credit
Approved refunds are paid to the original method within 7 - 10 business days, or issued as instant store credit if you prefer.
| Scenario | Outcome | Collection cost |
|---|---|---|
| Unflown, unopened, 30 days | 100% refund or store credit | R250 collection (free if faulty) |
| Unopened power tool / crate / accessory | 90% refund (10% restocking) | R250 collection |
| Defective on arrival | 100% plus original delivery fee | Free collection |
| Wrong item supplied | 100% plus original delivery fee | Free collection |
| Activated or flown aircraft | Not refundable, trade-in offered | Trade-in 60 - 75% of price |
| Out-of-warranty repair declined | Unit returned as-is | R350 assessment + courier |
Start a return now
Have your order number ready. Our support desk acknowledges every request within one business day, and you can escalate any unresolved complaint to sales@triodrones.co.za for review by the operations manager.
1. Your 30-day cooling-off right
30 calendar days from delivery date. This applies to unflown, unused equipment purchased through this website, in line with section 20 of the Consumer Protection Act 68 of 2008 and section 44 of the Electronic Communications and Transactions Act 25 of 2002.
Items must be unflown, unused and unactivated in original packaging with all accessories, manuals, seals and serials intact.
2. How to start a return
Email sales@triodrones.co.za or log a ticket in the Help Center with your order number, serial numbers, photographs of the packaging and the reason for the return. We respond within one business day with a collection note and reference number.
We arrange collection nationwide at a flat R250 fee, or free if the item is faulty or incorrectly supplied. Once received, inspection is completed within two business days.
3. Refunds and credits
Original payment method within 7 - 10 business days of inspection, or store credit instantly. Proof of payment is emailed to you at the same time. If you paid by Instant EFT or card, the refund is processed to the same instrument; bank transfers are refunded into the verified account used for payment.
Restocking: 10% restocking fee on unopened power tools, crates and industrial accessories; 0% on defective or incorrect items.
4. Items that cannot be returned
Flown or activated aircraft, damaged/water-damaged units, burnt ESCs or motors, custom-configured spray systems, downloaded activation keys, software licences, consumables (nozzles, filters, propellers) and clearance/promotional items sold as final sale
5. Damaged, faulty or incorrect goods
Where goods arrive damaged, are defective on arrival or are not what you ordered, we collect at our cost, replace them like-for-like or refund you in full including the original delivery fee. Report transit damage within 48 hours of delivery with photographs of the parcel and airframe, do not discard the packaging before the courier claim is closed.
6. Flown aircraft and trade-ins
Once an aircraft has been activated or flown we cannot resell it as new, so instead we offer an in-house trade-in valuation: activated aircraft can be traded in for 60 - 75% of purchase price against a new platform. Trade-in credit is applied to a new platform or held as store credit for 12 months.
Firmware activation, spray-system priming, propeller installation and any recorded flight log are treated as evidence of use.
7. Exchanges and store credit
You may exchange unflown stock for a different platform of equal or greater value, paying or receiving the difference. If the replacement is cheaper, the balance is refunded or held as store credit at your election. Store credit does not expire for 12 months.
8. Fleet and export orders
Fleet and cross-border export orders are governed by the returns clause in the signed quotation or purchase agreement, which prevails where it differs from this policy.
9. Questions about a return
You can reach us at sales@triodrones.co.za or +27 84 249 5194 during business hours, or write to Trio Drones, Stargate Centre, 20 Buffeldoorn, Flamwood, Klerksdorp, North West, 2571, South Africa.