Shipping & Delivery Policy

Order before 13:00 SAST on business days for same-day dispatch. Dispatch Monday - Friday. Weekend orders are dispatched on the following business day. Orders placed on Saturdays, Sundays and South African public holidays are processed on the next business day.

Every drone is checked against its order, packed in its original manufacturer packaging and dispatched from Klerksdorp.

All charges are quoted in South African Rand (ZAR) and include 15% VAT where applicable.

• Free insured courier on orders over R15 000 (VAT inclusive).
• R450 flat courier fee under the free-shipping threshold.
• R1 850 white-glove freight for industrial/heavy-lift crates (lift-gate, scheduled delivery).
• Collection from Stargate Centre, 20 Buffeldoorn, Flamwood, Klerksdorp, North West, 2571 is free of charge, by appointment.
• Cross-border SADC orders are quoted EXW Klerksdorp or DAP, including freight, export documentation and clearance fees where requested.

Timescales are measured in business days after dispatch and exclude weekends and public holidays.

• 1 - 3 business days (Johannesburg, Pretoria, Cape Town, Durban, Gqeberha).
• 3 - 5 business days (outlying, rural and farm-gate deliveries).
• 5 - 10 business days (SADC exports via road freight or air cargo).
• Lithium battery consignments above 100 Wh travel by road under UN3480/UN3481 dangerous-goods rules and may add up to two days.

Flight-case or double-wall carton with foam inserts, tamper seal and shock sensors on high-value units.

Every shipment is insured for full replacement value against loss and transit damage. Where a shipment is lost or damaged in transit, you must notify us within 48 hours of delivery with photographs of the parcel and airframe. We collect the unit at our cost and replace it like-for-like or refund you in full while we pursue a claim with the courier.

Do not discard the packaging until the courier claim is closed; couriers may require inspection of the original box.

We deliver to farm gates, mine security gates, construction site offices and rural clinics. Supply the gate code, contact person, site operating hours and any induction requirements in the order notes so the driver is not turned away.

Where a delivery fails because access was not granted or the address was incorrect, the return freight and re-delivery cost is for the customer's account.

Collection by appointment from Stargate Centre, 20 Buffeldoorn, Flamwood, Klerksdorp, North West, 2571.

Please bring your order number and a copy of the confirmation email, or send the named collector with written authorisation.

Your tracking number is emailed the moment the parcel is scanned. Registered customers can also view live status from the order confirmation link for 90 days.

You can reach us at sales@triodrones.co.za or +27 84 249 5194 during business hours, or write to Trio Drones, Stargate Centre, 20 Buffeldoorn, Flamwood, Klerksdorp, North West, 2571, South Africa.