Help with your drone, from people in South Africa

How to place your first order

Add items to your cart, review the VAT-inclusive total, then check out as a guest or with a company account. You will receive two emails immediately: an order confirmation and a VAT tax invoice PDF.

Which payment methods can I use?

Card (Visa, Mastercard or American Express) on Stripe's secure checkout, or EFT / bank transfer against your tax invoice.

Can I change or cancel an order?

Orders can be changed or cancelled free of charge until they are picked. Call +27 84 249 5194 or email sales@triodrones.co.za with your order number. Once a battery or crate is already on the road we may levy the actual return freight.

How do I get a VAT invoice for my business?

Enter your company name and VAT number at checkout and the tax invoice is produced automatically. Need us to re-issue with different billing details? Email sales@triodrones.co.za.

Which couriers do you use?

We use The Courier Guy, Fastway, DSV and DHL for cross-border. Lithium batteries travel as a declared dangerous-goods consignment by road with trained drivers.

How do I track my parcel?

Your tracking number is emailed the moment the parcel is scanned. You can also open your order confirmation link and see live status for 90 days.

Do you deliver to farms and remote sites?

Yes. We deliver to farm gates, mine security gates and construction site offices. Provide the gate code, contact person and site hours at checkout and we will pass it to the driver.

Battery shipping restrictions

Lithium batteries above 100 Wh must travel by road as UN3480/UN3481 class 9 goods. This can add 1 - 2 days to delivery. We never split a flyable kit from its batteries without your approval.

Activating your drone

DJI drones activate in the DJI Fly app and Insta360 drones in the Insta360 app. We can help you activate and update your drone when you collect it, or over WhatsApp.

Apps you will need

Install the DJI Fly app (or the Insta360 app for the Antigravity A1) before your first flight. It handles flight, camera settings, firmware and your flight logs.

Firmware updates

Update the drone, remote and batteries through the manufacturer's app before you fly. Keep everything charged above 50% while an update installs.

Support on WhatsApp

Send us a WhatsApp on +27 84 249 5194 with photos or a screen recording of the problem and we will help you troubleshoot.

SACAA RPL and ROC guidance

Our compliance desk reviews your SACAA RPL application, operations manual and RPAS Operator Certificate pack, and can recommend accredited flight schools and examiners.

Airspace permissions and RPAS maps

We help you request airspace access near airports, controlled airspace and special-use zones, and configure built-in no-fly geofences.

Insurance panels

We introduce you to brokers who specialise in RPAS hull and public liability cover in South Africa, and supply the airframe valuation they need.

Keeping flight records

The DJI Fly and Insta360 apps keep your flight logs. Export and keep them for insurance claims and, if you fly commercially, for your SACAA records.

Service intervals

Before every flight check the propellers for chips, the gimbal for free movement and the batteries for swelling. Calibrate the compass when the app asks you to.

Booking a repair

WhatsApp or email sales@triodrones.co.za with your order number, photos and flight logs. We log the claim with the manufacturer's service channel and quote before any paid work starts.

Crashes and accidental damage

Send photos and the last flight log. We will tell you whether a repair or a replacement makes more sense before you spend anything.

Battery care

Store batteries at around 50% charge, keep them out of hot cars and stop using any pack that swells. Ask us for genuine replacement batteries.